Support
Simple, hassle free, easy-to-understand Support features in CloudBiz CRM will help you deliver instant and precise customer service. You can resolve cases faster like never before. User-friendly Customer Portal tool acts as a great channel to communicate with your customers. With the exciting support features, you should be able to adopt to the tool very quickly and enhance level of customer satisfaction.
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1. Resolve Customer Issues
Trouble Tickets Module lists out cases raised by your customers. You can create, edit, and close ticket after the solution is provided.
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2. Provide Portal for Customers
More power to your customers. You can provide them access to Customer Portal to raise tickets, refer FAQs and much more.
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3. Knowledge Base
If same issue persists time and again, create a FAQ and share with your customers. You can also convert cases into FAQs
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4. Set up your Help-desk Details
Send emails through your helpdesk email address instead of sending them from your personal email account
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5. Track Service Agreements
Track support and service agreements after product is sold. Provide support according to the number of instances
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6. Manage Assets
Every individual instance of a product is an Asset. View complete history of support instances solved on each Product record.