Support

Simple, hassle free, easy-to-understand Support features in CloudBiz CRM will help you deliver instant and precise customer service. You can resolve cases faster like never before. User-friendly Customer Portal tool acts as a great channel to communicate with your customers. With the exciting support features, you should be able to adopt to the tool very quickly and enhance level of customer satisfaction.

  • 1. Resolve Customer Issues

    Trouble Tickets Module lists out cases raised by your customers. You can create, edit, and close ticket after the solution is provided.

  • 2. Provide Portal for Customers

    More power to your customers. You can provide them access to Customer Portal to raise tickets, refer FAQs and much more.

  • 3. Knowledge Base

    If same issue persists time and again, create a FAQ and share with your customers. You can also convert cases into FAQs

  • 4. Set up your Help-desk Details

    Send emails through your helpdesk email address instead of sending them from your personal email account

  • 5. Track Service Agreements

    Track support and service agreements after product is sold. Provide support according to the number of instances

  • 6. Manage Assets

    Every individual instance of a product is an Asset. View complete history of support instances solved on each Product record.